**Updated**: 1st January 2025
These Terms and Conditions (“Agreement”) govern the provision of telecommunications services and managed IT solutions (the “Services”) provided by [Company Name], a registered telecommunications provider (“we”, “our”, or “us”). By subscribing to our Services, you (“Customer” or “you”) agree to be bound by the following terms and conditions.
### 1. **Services Provided**
We offer a range of telecommunications services, including fibre broadband, mobile connectivity, and associated managed IT solutions (“Services”). Specific service offerings, including speeds, data caps, and additional features, will be outlined in the Service Order Agreement (SOA) provided to you upon sign-up.
### 2. **Service Availability**
2.1. Our Services are available to residential and business customers within our coverage area. Availability is subject to geographical constraints, infrastructure, and network limitations.
2.2. The maximum speed of our broadband services, including up to 1Gbps, is dependent on the specific property’s location and network capacity. Actual speeds may vary depending on factors such as hardware, distance from the network point, network traffic, and other environmental factors.
### 3. **Installation and Setup**
3.1. Upon subscribing to our Services, we will arrange for an installation appointment, which may require a property survey, particularly for bespoke WiFi setups or other advanced service configurations.
3.2. You are required to provide access to the property and cooperate with our team during installation. Any necessary equipment, such as routers or fibre optic cables, will be provided by us or arranged for delivery, as specified in your SOA.
3.3. For tailored WiFi setups, we will conduct a survey of the property to design an optimal configuration. You agree to cooperate with the survey, allowing our technicians to evaluate your property’s infrastructure and WiFi needs.
### 4. **Service Fees and Payment**
4.1. You agree to pay all fees associated with the Services as specified in your SOA. This includes any installation charges, monthly fees, or additional charges for equipment and upgrades.
4.2. Payment is due on the date specified in your bill. We reserve the right to suspend or terminate services for any non-payment or failure to meet the agreed-upon payment schedule.
4.3. All prices are inclusive of VAT, unless otherwise stated.
### 5. **Customer Responsibilities**
5.1. You are responsible for maintaining the security and proper use of any hardware or devices connected to our network.
5.2. You agree to use our Services only for lawful purposes and comply with applicable laws and regulations.
5.3. You are responsible for informing us of any changes in contact information, such as email address or billing address.
### 6. **Managed IT Solutions and Cybersecurity**
6.1. As part of our managed IT services, we offer expert advice, support, and setup for IT systems, including network management, cloud solutions, and hardware installation.
6.2. While we provide systems and best-practice guidance, **we do not take responsibility for your cybersecurity**. This includes, but is not limited to, any data breaches, hacking incidents, malware infections, or other cybersecurity threats.
6.3. Our role in cybersecurity is to **advise** you on best practices, including recommending appropriate security systems (such as firewalls, encryption, and antivirus software) and performing security configurations within the scope of our services. However, it remains your responsibility to ensure your network is secure, and we will not be liable for any loss or damage related to cyberattacks, breaches, or unauthorized access.
6.4. We recommend that you implement additional cybersecurity measures beyond those provided by our services, including employing IT security specialists, conducting regular security audits, and ensuring employee training on cybersecurity best practices.
### 7. **Network and Service Reliability**
7.1. We aim to provide a reliable and uninterrupted service; however, we cannot guarantee continuous access due to factors beyond our control, such as third-party network outages, acts of force majeure, or technical failures.
7.2. In the event of an outage, we will make reasonable efforts to restore service as quickly as possible. You will be notified of any scheduled maintenance or anticipated service interruptions whenever possible.
### 8. **Limitation of Liability**
8.1. Our liability to you for any claim arising out of or in connection with the Services shall be limited to the total amount paid by you for the Services in the 12-month period immediately preceding the claim.
8.2. We shall not be liable for any indirect, consequential, special, or punitive damages, including, but not limited to, lost profits, data loss, or damage to reputation, arising from the use or inability to use our Services.
### 9. **Privacy and Data Protection**
9.1. We will handle your personal data in accordance with applicable data protection laws and our Privacy Policy, which is available on our website.
9.2. By using our Services, you consent to the collection, storage, and processing of your personal data as necessary to provide the Services and comply with legal obligations.
### 10. **Termination**
10.1. Either party may terminate this Agreement by providing [X] days’ written notice. In the event of early termination by you, any outstanding charges, including early termination fees, will be due immediately.
10.2. We reserve the right to terminate or suspend your account for non-payment, breach of these Terms and Conditions, or misuse of our Services.
### 11. **Force Majeure**
We will not be held liable for any failure or delay in the performance of our obligations under this Agreement caused by circumstances beyond our reasonable control, including but not limited to natural disasters, power outages, or strikes.
### 12. **Governing Law**
This Agreement shall be governed by and construed in accordance with the laws of [insert jurisdiction].
### 13. **Amendments**
We reserve the right to modify or update these Terms and Conditions at any time. We will notify you of any significant changes in advance, and your continued use of our Services will constitute acceptance of the amended terms.
### 14. **Contact Information**
For any questions regarding these Terms and Conditions or our Services, please contact our Customer Support team at:
OctaNet Ltd
01304 795007
support@octanet.co.uk
128 City Road, London, EC1V 2NX
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By subscribing to our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.